Product warranty

Warranties and Service

The seller ensures and guarantees the conformity of the purchased goods as well as any hidden defects, declaring under their own responsibility that the marketed products do not endanger life, health, or occupational safety, do not have a negative impact on the environment, and comply with Government Ordinance No. 20/2010 regarding the establishment of measures for the uniform application of European Union legislation that harmonizes the conditions for marketing products, the manufacturer’s execution documentation, and Romanian standards.

The seller commits to delivering the product in accordance with the description on the website https://www.digidon.ro/ and with the qualities and characteristics listed on the invoice. The product is considered non-conforming if it does not have the same qualities as described on the website https://www.digidon.ro/ or if it does not have the qualities and characteristics stated on the invoice. The seller is liable if the lack of conformity of the product appears within a period of 2 years calculated from the date of delivery and if the buyer informs the seller about the occurrence of the lack of conformity within 2 days from the date they became aware of it. If a lack of conformity of a product on the invoice is found at the time of delivery, the buyer has the right to request repair within a reasonable period or replacement of the product. If these operations are not possible, the buyer has the right to request an appropriate reduction of the price or the cancellation of the contract regarding the non-conforming product.

The buyer is obligated to notify the seller of the absence of a component in the package before starting the assembly and to keep the labels and contents of the package in the condition in which they were received for verification and replacement. The seller assumes no responsibility for the execution and consequences of handling, transport, assembly, and installation services performed by third parties if the product has been damaged or if the manufacturer’s instructions have not been followed.

The seller assumes no responsibility for the consequences of incorrect use or maintenance of the products due to non-compliance with the manufacturer’s instructions.

It is not considered a lack of conformity if at the time of the invoice’s conclusion the buyer was aware of or could not reasonably have been unaware of this lack of conformity.

The buyer agrees that manufactured products and those made from natural materials such as leather, solid wood, and veneer cannot be identically manufactured in terms of texture, color shades on different surfaces, and apparent characteristics of the material. The buyer acknowledges that solid wood products may have small cracks or knots depending on the nature of the wood, or small cracks may appear over time depending on the conditions in which the products are stored—at temperatures outside the range of 18-30 degrees Celsius and high humidity. These are not considered quality defects.

The seller provides a warranty that begins from the date of delivery of the products as follows: furniture and decorations – 24 months (for quality deficiencies). If the average usage duration of the products is less than 24 months, the warranty is reduced to the usage duration. During this period, if the deficiencies are not attributable to the buyer, the seller assumes responsibility for repairing or replacing the product at their own expense. After delivery, the buyer can no longer invoke quantitative deficiencies or deficiencies that, reasonably, could not be seen at the time of delivery (chips, scratches, stains, bent components, dirt marks, etc.). Breakage of glass products or components, or scratching of products after receipt, are risks entirely assumed by the buyer.

Any complaint must be accompanied by the invoice and warranty certificate. Within the warranty period, the buyer has the right to request free repair within a reasonable period or replacement of the product with quality deficiencies if these deficiencies are not caused by the buyer’s failure to comply with the usage and maintenance instructions. Depending on the manufacturer’s availability, the seller will endeavor to repair or replace the product during the warranty period within a maximum of 15 days.

The replaced product benefits from the same warranty as a new product. Defects that occur during the warranty period due to hidden defects, confirmed by technical expertise from a specialized service, will be repaired free of charge.

For any category of products, the following are strictly prohibited:

Unpacking with sharp or hard objects;

Cutting or scratching materials;

Rubbing against other surfaces or with abrasive substances (cleaning solutions);

Using or storing products in humid environments or at temperatures below 0 degrees Celsius, as well as in environments with temperature variations;

Placing the product near heat sources (the safe distance is 1m) outside kitchen furniture designed for this purpose;

Using cleaning products that contain acids, petroleum, gas, detergents, chemical solvents, or alcohol (any solution should first be tested on a small, hidden area);

Dehydrating leather (without moisturizing, leather dries out and cracks);

Wetting products (clean with a cloth slightly dampened with a solution of water and soap – 50% water, 50% neutral pH liquid soap – then immediately wipe with a dry cloth).