Return policy

According to current legislation, the buyer has the right to notify the seller in writing that they are withdrawing from the purchase, without penalties and without stating a reason, within 14 calendar days from the receipt of the product, with the return shipping costs being borne by the buyer.

The buyer is informed that if the goods to be returned show signs of wear, scratches, dents, mechanical or, where applicable, electrical shocks, missing accessories, or missing warranty certificates, the seller reserves the right to decide whether to accept the return or to withhold an amount from the price of the goods, the amount of which will be communicated after assessing the damages incurred. In the event of exercising the legal right to return the product, the refund for the value of the product will be made within a maximum of 14 days from the date of the return request, contingent upon the quantitative and qualitative reception of the return, according to this policy, using the same payment method.

The buyer is responsible only for the direct costs related to the return of the goods, unless the seller agrees to bear those costs. The buyer is only liable for any decrease in the value of the products resulting from handling them in a way that is different from what is necessary to determine the nature, characteristics, and functioning of the products.

Delivery and transport are distinct services offered by us, which involve the buyer’s option and the payment of a price. For the service of returning the goods, delivery and transport services are excluded from exercising this right if the buyer has expressed prior explicit consent for their execution.

The following products are excluded from the right of return: products made according to the specifications and instructions of the buyer or customized specifically for them, products that can deteriorate or degrade quickly, and products that are part of an assembly and cannot, by their nature, be separated from the other components.

If we can assist you with any further information, please write to us at: office@digidon.ro.